Oliver conversion data and trial phase ~ Hurdles and What a Day!
Just over two weeks ago, Softlink informed the school that the conversion was set to begin and provided a timeline of what was involved. I went in one morning to compile a report that included screenshots of the various screens in Athena relating to records, patrons, loans and other items and emailed it to the Softlink conversion team. The data from the Athena LMS was sent via the Web to Softlink for conversion to Oliver.
In response to the report sent, the Conversion team at Softlink sent back an analysis of the data with detailed descriptions of how the data was to appear in Oliver. From this point we were provided with two weeks as a trial phase within which we were to analyse the data; both in the written conversion report and online. This was to determine if any anomalies existed and to provide an avenue for feedback to ensure the data is converted correctly during this trial stage. It was understood that anything new we added to Oliver during this stage would be lost once Oliver went live. The trial stage was purely a stage to iron out any problems, missing data and so forth before we went live. This stage is critical for if we fail to detect any anomalies and inform the conversion team, when we go live the problems will continue to exist. Furthermore, they are much harder to rectify once live.
The Information Technology coordinator has been working closely with me in the process of the upgrade to a new LMS. During this trial process we organised a day where Mary; the Library technician, Bec a teacher who is taking on library responsibilities, the Information Technology coordinator and myself could spend the day working with Oliver analysing the data.
Whilst we spent a great deal of time working through modules, speaking to technical support at Softlink and finding our way around Oliver, it became apparent that there was something missing. The actual data!
It was not until 3pm that we contacted technical support to discuss some of our concerns and it was affirmed that the data does was not there. We then contacted the Conversion team- who happened to be in a meeting… an email was sent and messages left…
Two weeks later we have received an email from Softlink stating that they have had problems with the data conversion and have now set a new date for this to occur… Ho hum.
While we learnt a great deal about the new program, enjoyed the company and learnt a great deal about navigating around Oliver, it is difficult to coordinate four different members to be able to take time away from other duties and provide focus to one task in a school setting. One extra hurdle but hopefully the next date, when coordinated, will run smoothly. Stay tuned for part 7…